returns and exchanges

Should you have any issues or problems with your order upon its arrival, please give our friendly staff a call on 0431 174 718, within 14 days of receiving the order. We would love the opportunity to better understand your expectations, and talk you through alternatives for exchange.

Please understand that we do not offer refund for change of mind.

If you wish to proceed with the return of an item for exchange, please make sure you’ve spoken to us or emailed before heading to the post office - this ensures we can smoothly track the progress of your parcel’s return. 

Items for exchange must arrive back at the maker in perfect original condition; unwashed, unworn and unused, with all labels and packaging intact. Thank you for caring for someone else’s future treasure!

Once a returned item has been received and checked, we’ll be in touch to arrange your exchange as soon as possible. Can’t decide what you’d prefer straight away? That’s ok, we are happy to offer you store credit for the total value of your original purchase. Store credit is valid for 6 months from the date of issue, and may be used online or in store as you prefer.

Please note that all exchange postage (both the return of the original item to us, and the shipping of a new, exchanged item) is at the customer’s expense. We recommend using registered mail, as the maker is not liable for any losses in transit.

You are also most welcome to arrange exchange in store, within 14 days of receiving your items.

Where the exchanged item is of lesser value than the original purchase, you will also receive a store credit to the value of the difference. Store credit is valid for 6 months from the date of issue, and may be used online or in store.

sale items

Lastly, we cannot accept returns of sale items and all such purchases are considered final, please choose carefully. We recommend checking all measurements and reading the description carefully. If you have any questions about a sale piece before you purchase, don't hesitate to get in touch.

Thanks for reading!

shop@themakerhobart.com.au  
0431 174 718